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Birgit B
1 reviews | Active since Jul 2012
07 May 2015, 17:02
Repairs Not Done - Again!!
I booked my cellphone, a Samsung S3 Mini, in for repairs at the Cresta store in March. The problem is that the phone keeps rebooting as soon as I insert any sim card. The phone came back from Allandale about 2 weeks later, marked as REPAIRED, just that it wasn't. It had the same problem. <br> I brought it back to the store, we wrote a detailed description of the problem on the form. The phone came back again marked as REPAIRED. Same problem. <br> After being advised by 808 to send the phone back, the consultant advised us to rather go to Allandale and demonstrate the problem. I have no time to go now and I'd rather see some accountability from MTN. Why is the phone not repaired? Can't the technicians read the form? Why put the customer out instead of doing their job?
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MTN South Africa's replyOfficial
18 May 2015, 08:52Hello BirgitSued,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now managed to locate your booking done for your Samsung S3 mini and we see that the technicians that worked on the device used a battery and MTN SIM card that is available for repairs in the repair centre.
They found no fault with inserting the SIM card and battery into your device. They've advised that you rebook the device with your battery and SIM card in order for the fault to be recreated.
Kindly can we request that you book in the device with the battery and SIM card in order for the matter to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now managed to locate your booking done for your Samsung S3 mini and we see that the technicians that worked on the device used a battery and MTN SIM card that is available for repairs in the repair centre.
They found no fault with inserting the SIM card and battery into your device. They've advised that you rebook the device with your battery and SIM card in order for the fault to be recreated.
Kindly can we request that you book in the device with the battery and SIM card in order for the matter to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 08:52
Official
Hello BirgitSued,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now managed to locate your booking done for your Samsung S3 mini and we see that the technicians that worked on the device used a battery and MTN SIM card that is available for repairs in the repair centre.
They found no fault with inserting the SIM card and battery into your device. They've advised that you rebook the device with your battery and SIM card in order for the fault to be recreated.
Kindly can we request that you book in the device with the battery and SIM card in order for the matter to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now managed to locate your booking done for your Samsung S3 mini and we see that the technicians that worked on the device used a battery and MTN SIM card that is available for repairs in the repair centre.
They found no fault with inserting the SIM card and battery into your device. They've advised that you rebook the device with your battery and SIM card in order for the fault to be recreated.
Kindly can we request that you book in the device with the battery and SIM card in order for the matter to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,