Repairs/ Consultant Service

I got an iPhone 13 on around 26/27 November at your Eastrand mall store , Jan around the 14th I was on a call and it froze. I immediately went the store , because I really tried everything , I got dismissed by the consultant to go get help from iStore .I went back to the store , they told me it is still under warranty I should bring everything that came with the phone and , if I do have everything . They will book it in for repairs. Cool , I did not have everything that day , I told them I will be back the next day. Next day , I told them that the box lid is missing , they told me that they will book me in for repairs ,I need to switch off find my iPhone for them to book it in...Cool , I did not have everything that day , I told them I will be back the next day. Next day , I told them that the box lid is missing , they told me that they will book me in for repairs ,I need to switch off find my iPhone for them to book it in...Cool , I did not have everything that day , I told them I will be back the next day. Next day , I told them that the box lid is missing , they told me that they will book me in for repairs ,I need to switch off find my iPhone for them to book it in...Well , I did not have a device to login to my icloud to switch off and if yesterday they did not dismissed abruptly the first day I came when I asked them what happens if I don't get the lid the box ,they would have told me right details and the repairs process and I would have logged to my computer at home to do that . They suggested , I go home and switch it off and come back again ? That , I have travel again to the store, on my working hours ? They suggested I go to iStore again , they will help me switch it off , I went to iStore and they told me it was off. Last week , two weeks later , I get a call from them that the find my iPhone is not off , they will give the technician's number he will...Take me through it ? Well , iStore just removed my device from my icloud, on find my iPhone there was no device and the technician , said that he will call me back to ask what do to from here. Well , I kept trying and I found it has been off..I never got a follow up again since , I then contacted the technician today . He told me he's in Limpopo and he's working with people from Gauteng I'll get a feed back Monday , I then ask Amanda the consultant when am I going get my phone ?I never got a follow up again since , I then contacted the technician today . He told me he's in Limpopo and he's working with people from Gauteng I'll get a feed back Monday , I then ask Amanda the consultant when am I going get my phone ?And where do I report the ****ty service I am receiving, because really next week it's gonna be a month , she legit called me back to tell me first of all the technicians did me a favour by contacting when find my iPhone was on