TB
TAME' BOBBERT
1 reviews | Active since Jul 2011
16 Aug 2017, 12:18
Repairs Complaint
On 1 August I handed my phone in at the Tygervalley MTN Store for repairs my phone just died. On 14 August I went in to find out what is happening with my phone, the store assistant could help but gave me a number to call... Upon calling the number on the 15th, I was told the phone was not sent to them. On the 15th I went back to MTN and was given an email with reference number to email for feedback. I received a response from that email on 16 August, "Please do a follow up with the MTN store it was booked in at as we are communicating with them."
Now I ask with tears in my eyes, who has my phone? when will it be repaired? who is responsible for follow ups on my repairs from the repair center?
MTN can't seem to help me and neither can the repairs center and I am left being tossed from pillar to post... Pathetic service!!!
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Replies (2)
MTN South Africa's replyOfficial
21 Aug 2017, 12:21Thank you for your post.
We apologize for any inconvenience incurred.
Repair center confirmed that the device was sent to the MTN Midrand ware house.
The phone is OBF.
Please visit the MTN store to assist you with the replacement device. The store may contact the Midrand Warehouse for the replacement reference.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Aug 2017, 12:21
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Repair center confirmed that the device was sent to the MTN Midrand ware house.
The phone is OBF.
Please visit the MTN store to assist you with the replacement device. The store may contact the Midrand Warehouse for the replacement reference.
Kind Regards,
Alice van der Merwe
Best regards,
TB
TAME' BOBBERT's updateReviewer Update
23 Aug 2017, 15:57Hi Alice, I fetched my phone todat from the Tygervalley branch.... the phone was sent to Xioami technical center.... (i don't know where).... Anyway, My phone was returned with scratches on it that I immediately notified the MTN store of and my phone wasn't wiped like they said it would be... No my fear is my apps, passwords are all at risk.... the response from MTN store regarding this is, " they don't know what Xioami repair policy is I must phone them.... Xioami notified me that they don't deal with customers directly... so once again I am given the run around.... Pathetic to say the least...
TB
TAME' BOBBERT's update23 Aug 2017, 15:57
Reviewer Update
Hi Alice, I fetched my phone todat from the Tygervalley branch.... the phone was sent to Xioami technical center.... (i don't know where).... Anyway, My phone was returned with scratches on it that I immediately notified the MTN store of and my phone wasn't wiped like they said it would be... No my fear is my apps, passwords are all at risk.... the response from MTN store regarding this is, " they don't know what Xioami repair policy is I must phone them.... Xioami notified me that they don't deal with customers directly... so once again I am given the run around.... Pathetic to say the least...