Repairs

<p>Hi Caylin Julius,</p> <p> </p> <p>Thank You for your good customer services, sometimes the way you respond to a customer is very important, but atleast you know about customer services,</p> <p> </p> <p>I contact your repair centre, spoke to Thato who informed me that the device is still with the repair centre, she stated that they are awaiting for parts, can you confirm if they are going to repair the device, because according to Thato it looks like they are going to repair the device, the IMEI Number of the cellphone is: ********** ********** 9 and it is with MTN from the 11/11/2016, there is no job card reference number on the documentation that was provided to me; also the phone was still under warrantee, will wait to hear from you, please provide me with your personal email address in order for me to send you the power of attorney and the documentation that was handed to me or send a email to ********** he is the one that is handling my matters; he has the power of attorney over my affairs</p> <p> </p> <p>cellphone that`s a safety risk</p> <p>Hi Alice van der Merwe, regarding your reply and the following reference number: REQ: ********** , I didnt asked who manufactured the device, I got it from MTN so you as the service provider is suppose to take responsibility because I have paid you,</p> <p>Can you confirm if the device will be repaired and where can I send the power of attorney and copy of identity documents to, please supply me with a email address, will wait to hear from you regarding the above requests,</p> <p>Mrs S F Leander</p> <p><br />Nov 24, 2016<br />6 hours ago<br />Official business reply:<br />Good day Rosemary,</p> <p>Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.</p> <p>Kindly follow-up with HVRC on ********** 349 if the device has already been booked in to find out if the device will be repaired/replaced. Please also provide us with the Job-Card reference number for us to check with the repair centre as well?</p> <p>We trust that you find the above in order.</p> <p>Caylin Julius</p> <p>MTN Complaints Management Team</p> <p>REQ: ********** </p>