nG
nokukhanya G
1 reviews | Active since Apr 2010
17 Jun 2019, 22:05
Repairs
I sent my mobile phone, a nokia 7 to Galleria Amanzimtoti for repairs on the 25th of April 2019,today it is the 17th of June,no response. I have tried to call the shop, but no one really follows up on the repair issue, it is absolutely unacceptable, I gave them my warranty form as well, I have no records or any paperwork with me.I need a response as to whether they are able to fix or what, ,almost 2 months now, nothing.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Jun 2019, 09:49Good Day Nokukhanya
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the handset was found to have physical damage therefore voids warranty. The repair centre has provided a quotation for the costs of repairs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the handset was found to have physical damage therefore voids warranty. The repair centre has provided a quotation for the costs of repairs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply18 Jun 2019, 09:49
Official
Good Day Nokukhanya
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the handset was found to have physical damage therefore voids warranty. The repair centre has provided a quotation for the costs of repairs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the handset was found to have physical damage therefore voids warranty. The repair centre has provided a quotation for the costs of repairs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,