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Cherese C
1 reviews | Active since Oct 2018
07 Oct 2018, 20:32
Repairs
I gave my phone in for repairs in July 2017 and still haven’t received one phone call to give me an update regarding the situation. I have been to the store numerous times and each time they tell me that the matter has been escalated to management, I have emailed several people myself - people that can help me apparently but no one returns my emails.
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Replies (2)
MTN South Africa's replyOfficial
08 Oct 2018, 13:56Good day Cherese
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply08 Oct 2018, 13:56
Official
Good day Cherese
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
CC
Cherese C's updateReviewer Update
18 Oct 2018, 11:46Good Morning,
Have you sorted this out yet. Please give me a call for my details as you probably need them to resolve this issue. The phone I have in was a Sony M4 Aqua.
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Cherese C's update18 Oct 2018, 11:46
Reviewer Update
Good Morning,
Have you sorted this out yet. Please give me a call for my details as you probably need them to resolve this issue. The phone I have in was a Sony M4 Aqua.