CS
Christine S
1 reviews | Active since Jan 2018
20 Jan 2018, 14:46
Repairs
I have a contract with mtn.
My phone went dead, doesnt switch on or charge... took it for repairs and i received an sms stating that i need to pay R4272,
I dont see why i need to pay if the phone is under warranty. Its been 10 months since I got the phone and people have been complaining about the A7.
I feel its a reap off for me to pay that amount whilst I'm still paying for my contract.
My phone doesnt have any physical damage.
Please look into this.
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Replies (2)
MTN South Africa's replyOfficial
20 Jan 2018, 15:37Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
The Repair center is open Monday - Friday between 8:00 - 17:00. They will give you reasons why they are charging you that much. Please call the HVRC on ***
Best regards,
MTN South Africa's reply20 Jan 2018, 15:37
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
The Repair center is open Monday - Friday between 8:00 - 17:00. They will give you reasons why they are charging you that much. Please call the HVRC on ***
Best regards,
CS
Christine S's updateReviewer Update
23 Jan 2018, 15:54When i took my phone for repairs at 14th Ave i was told no documentation is required to book my phone for repairs. When i called the repair centre i wqs advised to send proof of purchase and when my phone was delivered i only received a subcription agreement. The repair centre said they wont take that as it did not have the imei number.
called the call centre a consultant who was rude to me told me they cant send me the proof contract i should visit the store and guess what the store they dont have the proof of purchase. I called the sales department and the sales told me to call the courier department.
The store lady from mtn told me she sent an email and doesnt know when they will send me the contract.
So my phone should sit with the repair centre while we wait for someone we not even sure tha they will reply to the email sent.
Im paying my contract and mtn cant give me good service this is so unfair as im being sent from 1 pillar to post.
Now im sitting by the store Im hoping someone attend to the email sent.
West gate mtn store and mtn has the worst service i honestly dont know why i decided to upgrade.
CS
Christine S's update23 Jan 2018, 15:54
Reviewer Update
When i took my phone for repairs at 14th Ave i was told no documentation is required to book my phone for repairs. When i called the repair centre i wqs advised to send proof of purchase and when my phone was delivered i only received a subcription agreement. The repair centre said they wont take that as it did not have the imei number.
called the call centre a consultant who was rude to me told me they cant send me the proof contract i should visit the store and guess what the store they dont have the proof of purchase. I called the sales department and the sales told me to call the courier department.
The store lady from mtn told me she sent an email and doesnt know when they will send me the contract.
So my phone should sit with the repair centre while we wait for someone we not even sure tha they will reply to the email sent.
Im paying my contract and mtn cant give me good service this is so unfair as im being sent from 1 pillar to post.
Now im sitting by the store Im hoping someone attend to the email sent.
West gate mtn store and mtn has the worst service i honestly dont know why i decided to upgrade.