Repaired service HORRIBLE
I booked my phone in for repairs on the 4 of april 2018 and was told by customer service that it would not take any longer 2 weeks. I went back to my local mtn branch only to be told 3 weeks later that my phone is waiting on fault identification. After week 4 I was told that my phone is now waiting on parts. I went back yesterday to my local Mtn only to find out that my phone was booked in yesterday (07/05/2018). I have emails going back and forth between the rep at the branch and the HVRC contact center. I would like a very good explanation on why the hell my phone is still not fixed we are now in week 6 and my business depended on my phone.
SICK AND TIRED OF SH*TTY SERVICE PLEASE RESPOND ASAP.
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Replies (1)'s updateReviewer Update
29 May 2018, 12:12Going for day 2 with no response whatsoever on my problem. Now paying for an phone I have not had for 2 months. Willem has still not responded to an emails send to him on 28/05/2018 is there any competent staff left at MTN that can possibly help me?
's update29 May 2018, 12:12
Reviewer Update
Going for day 2 with no response whatsoever on my problem. Now paying for an phone I have not had for 2 months. Willem has still not responded to an emails send to him on 28/05/2018 is there any competent staff left at MTN that can possibly help me?