mV
madeleine V
1 reviews | Active since Aug 2014
19 Feb 2015, 10:40
Repair units
hi<br> <br> the one repair unit they gave me a quote on that they said we broke Jobcard number is MTHVM*** and IMEI ***. This unit was replaced before and my son got this phone with button not working properly already and he did tell them and they advised him he should use it and if he has problems to bring it back and now they want to charge me.<br> Second one the IMEI number is *** which I handed in at the same time at Blue Chip Cellular on 10 January 2015 which according to repair centre they can not find at all.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 15:53Hello madelein19760,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our High Volume Repair Centre for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our High Volume Repair Centre for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 15:53
Official
Hello madelein19760,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our High Volume Repair Centre for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our High Volume Repair Centre for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,