1 reviews | Active since Dec 2017
Repair taking forever and no feedback
A Cherry tablet was handed in at MTN Bellville Mall on the 12th of August 2017 and apparently would take two weeks to have repaired. It has been over four months now and only after numerous phone calls have we ascertained that the phone is with Pep Stores Albertinia. They promised to phone back two days ago but did not do so. They queried it from Johannesburg but could not give me a date when the tablet will be finally here. I phoned Johannesburg only to hear the matter has been escalated and still no feedback. This is appaling to have to phone to get answers.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team