Repair Service at MTN it really sucks
<p>Thiis is what I have got from them since last year till to date,I really don`t know as I am going to loose my data as it expires every 3 month,</p> <p>Good day Mosima, </p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>Please be advised that the matter has been escalated to the relevant store management team for urgent attention.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards,</p> <p>Peggy<br />REQ: ********** </p>
MTN
Is this the answer you can say, that's a pathetic answer and lame one, have you ever explained that to me, my sim card had never worked
Good day
Was that ever communicated with me before you do the repairs, did I agree to that, did I give you a go ahead to repair it, did I sign the document before it was repaired, the only time I heard about your 500.00 was when I enquire about it and the reason why it took forever, like I said before lm not going to pay off that amount as I was never told about it, so if it means that I'll take you to court or Ombudsman I'll di that because to me that's a *******, that was never part of the contract, how do you explain the time that you stayed with it before you inform me about the payment, I don't remember owing you guys on my contract, this won't end here as to me it's a ******* that I'm not even planning to do or pay, whoever signed for it must pay for it, the other thing is that the data for 5 months must still be there as your incompetence of your company led to this, if I don't get that laptop within 48 hours I'm going to take it to the legal and things would really turn ugly,
Regards
Mosima Makgopa
From: Rhinus Lourens [ MTN South Africa ]
Sent: 2017-02-17 11:50
To: ********** />Subject: Hello Peter complaint/ Mosima Makgopa / ********** 774080/ ********** 57
Hide quoted text
Good day Mosima Makgopa
Hope all is well
Please note that there is charge on the repair of your laptop, as the issue was software related with is not covered by the warranty.
Please find attached the banking details for the payment of R513.00 for the repair of the laptop. Please note that the laptop will not be send back to the store until the payment has been made.
Please also find the fault report from the technician of the laptop.
If you have any queries please contact me on 083 **********
Thank you
Kind Regards,
Rhinus Lourens
Data Solution Service Representative
**********
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“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”
MTN
Is this the answer you can say, that's a pathetic answer and lame one, have you ever explained that to me, my sim card had never worked
Good day
Was that ever communicated with me before you do the repairs, did I agree to that, did I give you a go ahead to repair it, did I sign the document before it was repaired, the only time I heard about your 500.00 was when I enquire about it and the reason why it took forever, like I said before lm not going to pay off that amount as I was never told about it, so if it means that I'll take you to court or Ombudsman I'll di that because to me that's a *******, that was never part of the contract, how do you explain the time that you stayed with it before you inform me about the payment, I don't remember owing you guys on my contract, this won't end here as to me it's a ******* that I'm not even planning to do or pay, whoever signed for it must pay for it, the other thing is that the data for 5 months must still be there as your incompetence of your company led to this, if I don't get that laptop within 48 hours I'm going to take it to the legal and things would really turn ugly,
Regards
Mosima Makgopa
From: Rhinus Lourens [ MTN South Africa ]
Sent: 2017-02-17 11:50
To: ********** />Subject: Hello Peter complaint/ Mosima Makgopa / ********** 774080/ ********** 57
Hide quoted text
Good day Mosima Makgopa
Hope all is well
Please note that there is charge on the repair of your laptop, as the issue was software related with is not covered by the warranty.
Please find attached the banking details for the payment of R513.00 for the repair of the laptop. Please note that the laptop will not be send back to the store until the payment has been made.
Please also find the fault report from the technician of the laptop.
If you have any queries please contact me on 083 **********
Thank you
Kind Regards,
Rhinus Lourens
Data Solution Service Representative
**********
"This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "
“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”