Repair phone
<p>I sent them my form on Friday lunch and got a SMS stating a consultant will call me soon which I never did.saturday morning got a SMS stating that my claim cannot be processed due to missing information so I called them.this is a joke.all I want is for them to fix my phone due to the fact there a problem with the charging block.i have done what I was told to do.every time I have a mtn claim it is always a problem.if you read the form you will find all the information you are looking for.i am done calling you.i don't have time to call you </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Funny how you guys say sorry about the complaint and restoring your faith with us again but still no one has phoned and even emailed.the consultant name is Warren so they say they have email Warren but still haven't heard a thing yet.that was Friday morning and I still have my phone.so if I don't pay at the end of the month you know why.awesome service and I won't even recommend you to my dog keno and he is better than that.....hahaha
Funny how you guys say sorry about the complaint and restoring your faith with us again but still no one has phoned and even emailed.the consultant name is Warren so they say they have email Warren but still haven't heard a thing yet.that was Friday morning and I still have my phone.so if I don't pay at the end of the month you know why.awesome service and I won't even recommend you to my dog keno and he is better than that.....hahaha
mtn insaurance and the hvrc repairs centre i have never had such shocking service like this before.the staff in the repair centre dont even know what your email address is ?the system you use you can make notes. so please tell me why they say the handset will get exchanged now to find out they are waiting for spares so guys could of ordered the spares when it was a approved 2 days ago now i.Sorry to say both departments dont have a clue on what your are doing there.you always let the clients down who you have let down before.pay R600 a month for your shiiittttt service............your ceo get paid millions thanks to us.please can we get better service.vodacom must be way better the *** we recieve with you guys...i am now done with mtn and Hvrc.no faith regards
mtn insaurance and the hvrc repairs centre i have never had such shocking service like this before.the staff in the repair centre dont even know what your email address is ?the system you use you can make notes. so please tell me why they say the handset will get exchanged now to find out they are waiting for spares so guys could of ordered the spares when it was a approved 2 days ago now i.Sorry to say both departments dont have a clue on what your are doing there.you always let the clients down who you have let down before.pay R600 a month for your shiiittttt service............your ceo get paid millions thanks to us.please can we get better service.vodacom must be way better the *** we recieve with you guys...i am now done with mtn and Hvrc.no faith regards