Repair on phone for 2 months and not yet received

Hi Guys <br> <br> My Sony z1 was booked in for repairs on the 19 March 2015 at your 14th Avenue Kiosk. Until today i haven't received a call to say my phone is repaired or the status of it.<br> <br> I called your HRVC today and spoke to gugu :(***) which she told me that the phone was exchanged on the 23rd April and dispatched on the 24th April to the store which it was signed for.<br> <br> Today i went with my booking form and i spoke to a guy call Hiaz Zil (not sure if its spelt correct) and they could not find the phone at the store.<br> <br> from this it shows me that between your repair centre and store , something happened to my phone.<br> <br> I really don't care what you guys do but this needs to be sorted out ASAP. <br> <br> this is terrible service and as a customer this is totally unacceptable