MF
Mario F
1 reviews | Active since Oct 2015
08 Oct 2015, 12:02
Repair of phone
They quoted R750 on a phone repair, after acceptance of quote they phoned to inform me that the quote is now R1700.....
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Replies (1)
MTN South Africa's replyOfficial
09 Oct 2015, 12:03Hello Oiram,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
We have consulted with our Repairs center for clarity on this
Please note the R728.39 quote was for the LCD
Due to the crack on the LCD you were only quoted for the LCD after replacing the LCD more spares needed to fix the unit .
Therefore that is the reason for the amount of R1745,36
Please accept our sincere apologies
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
We have consulted with our Repairs center for clarity on this
Please note the R728.39 quote was for the LCD
Due to the crack on the LCD you were only quoted for the LCD after replacing the LCD more spares needed to fix the unit .
Therefore that is the reason for the amount of R1745,36
Please accept our sincere apologies
Regards
Nompumelelo
REQ:***
MTN South Africa's reply09 Oct 2015, 12:03
Official
Hello Oiram,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
We have consulted with our Repairs center for clarity on this
Please note the R728.39 quote was for the LCD
Due to the crack on the LCD you were only quoted for the LCD after replacing the LCD more spares needed to fix the unit .
Therefore that is the reason for the amount of R1745,36
Please accept our sincere apologies
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
We have consulted with our Repairs center for clarity on this
Please note the R728.39 quote was for the LCD
Due to the crack on the LCD you were only quoted for the LCD after replacing the LCD more spares needed to fix the unit .
Therefore that is the reason for the amount of R1745,36
Please accept our sincere apologies
Regards
Nompumelelo
REQ:***