RZ
Ronell Z
1 reviews | Active since Dec 2015
02 Dec 2015, 09:14
Repair of cellphone
I sent the phone in to repair the screen. My insurance need a report before MTN can fix the phone. It is already about 5 months I struggle to get the report and nobody can help me. I keep phoning them and they tell me they send a request but nothing happen after that. I am really desperate!!
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 18:27Hello Belladonna01?,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Dec 2015, 18:27
Official
Hello Belladonna01?,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***