1 reviews | Active since Jan 2017
repair feedback/turn around time
<p>21 days and counting for feedback for a mobile device bought at pep cell that failed within 7 days of purchase.</p>
Good day Wazeer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have contacted MTN HVRC (repair centre) and it has been confirmed that your device was not booked in with them but was taken to the manufacturer as an out of box failure. You therefore need to contact your cell phone manufacturer (Samsung, Sony, LG etc) or the store where the device was purchased to find out what the status of your device repairs is.
We trust you will find the above in good order.
Kind Regards,
Tshepo M
REQ:***
Good day Wazeer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have contacted MTN HVRC (repair centre) and it has been confirmed that your device was not booked in with them but was taken to the manufacturer as an out of box failure. You therefore need to contact your cell phone manufacturer (Samsung, Sony, LG etc) or the store where the device was purchased to find out what the status of your device repairs is.
We trust you will find the above in good order.
Kind Regards,
Tshepo M
REQ:***