Repair Complaint ,Bad service

I booked my in at Mtn Promenade for repairs on the 13th of June because the screen was dim. I was told the repairs only take 2 weeks time. After 3 weeks I went to the store to check since I haven't heard anything from them. Only to find out that my phone was never booked in with the supplier and when I asked for the manager I was told he is not in and there's no one I can speak to but they will let him know about the situation. 2 days later the manager Mr Omara Adams called me and says they sent the phone to the supplier ,and when I asked him why only now after 25 days I sent my phone to them and without any feedback from them ,and he told me he doesn't have any answers for me he can follow up with the supplier the following day (which he was supposed to do that a week after I brought my phone to them) and he will get back to me.

I decided to give them another chance. On the 9th of July he sent me a massage saying my phone has been repaired and will be ready for collection in the next 2 days. The next 2 days I went to the store to check ,and Mr Adams told me that their system shows that the phone has been dispatched from the supplier and its with the couriers and apparently there's a delay. So he's gonna phone me and let me know, 2 hrs later he phones me and tell me that the phone was never at the supplier he got the wrong info.That time I was so furious because I've been without a phone for a month and when I ask him questions he says he do not have answers for me, and when I ask for someone who is higher than him he gave me numbers that do not exist. Few days later he phoned me to inform me that the phone was with the technician and there's a QUOTE THAT I NEED TO PAY R1400 for the phone to be fixed !!!! After all the bad service I've experienced with them they still want me to pay ! And they not even willing to meet me half way.

I bought the phone (samsung J7 Pro)on the 15th of January 2018, within 6 months the phone gave me problems and now I must pay for the phone that is still under guarantee. Is this how Mtn treat its customers??! I'm not paying for the phone that I was told it was fixed!! Because if they did their job properly, if they have done their follow ups I would've known that I need to pay for the unit to be repaired then prepare .I don't even understand how is it even possible for the phone that is suppose to be at the supplier , be in store for 21days without anybody in the store noticing that.