Repair Centre : I requested an emailed quotation, but keep receiving SMS
<p>My device was submitted for a repair quotation.</p> <p>I have received an SMS detailing the amount, which is no good as I need to submit a written quotation to my insurance company. I have phoned twice; 1st time I was on hold for 13min, no answer, the 2nd time I was on hold for 32min, no answer. So why state that I should phone ********** 349 for queries but no one answers!</p>
Good afternoon John
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please may we have the IMEI number of the handset or the Job card number so we can help resolve your query without further delays.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon John
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please may we have the IMEI number of the handset or the Job card number so we can help resolve your query without further delays.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***