AL
Amosly L
1 reviews | Active since Jun 2012
29 Nov 2019, 11:40
Repair Center
I sent my phone for repairs on the 12th of November at the store they said it takes 10 days, when i phoned today nothing was done an no report can be given to me.
i have been MTN my whole life and the service level is poor, my water was damaged they told me i need a repair report so i can do an early upgrade now i'm struggling with that report
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
04 Dec 2019, 06:46Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to our repair center for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to our repair center for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Dec 2019, 06:46
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to our repair center for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated through to our repair center for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AL
Amosly L's updateReviewer Update
10 Dec 2019, 07:44this is still not sorted and no one contacted me, i need this so i can do an upgrade, my phone has been damaged for a year now
AL
Amosly L's update10 Dec 2019, 07:44
Reviewer Update
this is still not sorted and no one contacted me, i need this so i can do an upgrade, my phone has been damaged for a year now
AL
Amosly L's updateReviewer Update
11 Dec 2019, 08:09where is my repair report i need an early upgrade as promised
AL
Amosly L's update11 Dec 2019, 08:09
Reviewer Update
where is my repair report i need an early upgrade as promised
AL
Amosly L's updateReviewer Update
12 Dec 2019, 09:37MTN and bad service, still today nobody has given me feedback and its been a month of waiting. this unacceptable, i wont be making any further payments until this is sorted
AL
Amosly L's update12 Dec 2019, 09:37
Reviewer Update
MTN and bad service, still today nobody has given me feedback and its been a month of waiting. this unacceptable, i wont be making any further payments until this is sorted