AE
Amanda E
1 reviews | Active since Mar 2015
27 Mar 2015, 16:15
repair cellphone
Since I receive my phone(Samsung Galaxy S5) Sept 2014, I got problems with the screen going black, I took it to Mtn Parklands on the 26th of February to be repaired. They send it to their technitians to decide if they will repair it or give me a new phone, they decide to repair, I went their every week, and always the same story,they are waiting for spares, after a month I still don't have my phone back, this is unacceptable.
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MTN South Africa's replyOfficial
08 Apr 2015, 10:26Hello A D Engelbrecht,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, you have confirmed that you received your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, you have confirmed that you received your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply08 Apr 2015, 10:26
Official
Hello A D Engelbrecht,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, you have confirmed that you received your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, you have confirmed that you received your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,