mE
melany E
1 reviews | Active since Aug 2015
25 Jun 2019, 12:36
Repair
I have a cellphone contract with mtn, however my phone gave me lots of problems so i send it in to be repaired, on the 23th of April, today its the 25th of June and still no phone. The only person even making an effort to follow up and help me is Clifton from mtn, not sure where problem is laying with but its been 9 weeks and no one can tell me when im getting my phone and then i have to find ways to borrow a phone. This is unacceptable!
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2019, 14:08Good day Melany
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you can email our repair center directly or contact them directly, you can liaise directly and receive a direct repsonse from them regarding your device.
email : ***
contact number : ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you can email our repair center directly or contact them directly, you can liaise directly and receive a direct repsonse from them regarding your device.
email : ***
contact number : ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply26 Jun 2019, 14:08
Official
Good day Melany
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you can email our repair center directly or contact them directly, you can liaise directly and receive a direct repsonse from them regarding your device.
email : ***
contact number : ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you can email our repair center directly or contact them directly, you can liaise directly and receive a direct repsonse from them regarding your device.
email : ***
contact number : ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,