MM
Memory M
1 reviews | Active since Oct 2015
19 Oct 2016, 11:28
Reocurring data charges
<p>In August i purchased 30gb of data and this was supposed to be a once off from the mtn online store (self service).In September i then got debited an additional R1350 for the data which i thought was a once off.I phoned your 808 department and they told me that the issue had been resolved and that the reoccurring data had been deactivated i have a reference number for this : REQ ********** .If you look at my call logs i have been calling your 808 department and no one has been able to give me a concrete answer.On the 14th of October i woke up to an sms of a credit of 30gbs on to my phone again and this is what was confirmed by your 808 department that it had been resolved in September So i phoned 808 again and they advised me that the data was still there and not removed so the last guy i spoke to said that i must go to an mtn store as they use a diferrent system which might have the reoccuring data deactivated. So i went to the springs mtn store and the guy there was able to assist me so the 30gig reoccurring data was deactivated on the 15th of October .But i am still sitting with a 30gb data which was credited to my phone on the 14th of October and this will mean that i will be debited R1350 when my debit order runs on the 7th of November.Can you please remove the 30gbs thats currently on my phone ********** and also ensure that i do not get charged for this as i requested to have this deactivated in September already and your 808 department failed to do this and this should not be my fault.So this should not come out of my account as i do not want this data and i requested to have this deactivated in September.Please i do not want to get charge for this on my November invoice.I please need urgent confirmation that this is going to be rectified before the 7th of November.New reference number has been logged to have this data removed from my phone and have my invoice amended is REQ: ********** .</p>
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Replies (3)
MTN South Africa's replyOfficial
24 Oct 2016, 08:47Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that the above mentioned request is still open when checked. A urgent escalation has been sent to complete request logged to then rectify account regarding late data bundle cancellation. Once done a notification will be sent to advise on completion on data request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply24 Oct 2016, 08:47
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that the above mentioned request is still open when checked. A urgent escalation has been sent to complete request logged to then rectify account regarding late data bundle cancellation. Once done a notification will be sent to advise on completion on data request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MM
Memory M's updateReviewer Update
06 Nov 2016, 23:17Hi Kevin
I am writing again to inform you that my issue is still not resolved and noone has gotten back to me and i do not know who to direct my call to as your 808 keep sending me in circles.
I have the following reference : ********** 20 which i called a guy named Phokello Phokela Moabelo on the 2nd of November from your 808 and he told that my issue would me that my issue would be resolved on Friday the 4th upon checking the status of my query on your website the issue has been closed siting no enough information from sub i am not sure what that means as i have not received an email ,sms or call from MTN.
I am now sitting with the following rerence numbers from your 808 and none of them have been attended to
1. **********
2. **********
3. **********
4. ********** 48
5. ********** 20
6. ********** 41
Can someone please resolve my issue .My phone ********** currently has 30Gb of data sent to my line on the 15 of October which i had been asking you to cancel from the above references and now my statement says that i have to pay for that data .
I do not want the data and need to have my account fixed so that it does not reflecet this charge as i am not going to pay for your incomptent 808 department who should have done their job in September.
Can i please have physical office address that i can go to so that i can speak to people who will be able to fix my issue.
I am utterly disgusted with your services MTN.
This is the appauling service that i have received ever .
Please fix my issue or i will get my lawyer to start suing you guys this is just ridiculous.
MM
Memory M's update06 Nov 2016, 23:17
Reviewer Update
Hi Kevin
I am writing again to inform you that my issue is still not resolved and noone has gotten back to me and i do not know who to direct my call to as your 808 keep sending me in circles.
I have the following reference : ********** 20 which i called a guy named Phokello Phokela Moabelo on the 2nd of November from your 808 and he told that my issue would me that my issue would be resolved on Friday the 4th upon checking the status of my query on your website the issue has been closed siting no enough information from sub i am not sure what that means as i have not received an email ,sms or call from MTN.
I am now sitting with the following rerence numbers from your 808 and none of them have been attended to
1. **********
2. **********
3. **********
4. ********** 48
5. ********** 20
6. ********** 41
Can someone please resolve my issue .My phone ********** currently has 30Gb of data sent to my line on the 15 of October which i had been asking you to cancel from the above references and now my statement says that i have to pay for that data .
I do not want the data and need to have my account fixed so that it does not reflecet this charge as i am not going to pay for your incomptent 808 department who should have done their job in September.
Can i please have physical office address that i can go to so that i can speak to people who will be able to fix my issue.
I am utterly disgusted with your services MTN.
This is the appauling service that i have received ever .
Please fix my issue or i will get my lawyer to start suing you guys this is just ridiculous.
MM
Memory M's updateReviewer Update
06 Nov 2016, 23:18Hi Kevin
I am writing again to inform you that my issue is still not resolved and noone has gotten back to me and i do not know who to direct my call to as your 808 keep sending me in circles.
I have the following reference : ********** 20 which i called a guy named Phokello Phokela Moabelo on the 2nd of November from your 808 and he told that my issue would me that my issue would be resolved on Friday the 4th upon checking the status of my query on your website the issue has been closed siting no enough information from sub i am not sure what that means as i have not received an email ,sms or call from MTN.
I am now sitting with the following rerence numbers from your 808 and none of them have been attended to
1. **********
2. **********
3. **********
4. ********** 48
5. ********** 20
6. ********** 41
Can someone please resolve my issue .My phone ********** currently has 30Gb of data sent to my line on the 15 of October which i had been asking you to cancel from the above references and now my statement says that i have to pay for that data .
I do not want the data and need to have my account fixed so that it does not reflecet this charge as i am not going to pay for your incomptent 808 department who should have done their job in September.
Can i please have physical office address that i can go to so that i can speak to people who will be able to fix my issue.
I am utterly disgusted with your services MTN.
This is the appauling service that i have received ever .
Please fix my issue or i will get my lawyer to start suing you guys this is just ridiculous.
MM
Memory M's update06 Nov 2016, 23:18
Reviewer Update
Hi Kevin
I am writing again to inform you that my issue is still not resolved and noone has gotten back to me and i do not know who to direct my call to as your 808 keep sending me in circles.
I have the following reference : ********** 20 which i called a guy named Phokello Phokela Moabelo on the 2nd of November from your 808 and he told that my issue would me that my issue would be resolved on Friday the 4th upon checking the status of my query on your website the issue has been closed siting no enough information from sub i am not sure what that means as i have not received an email ,sms or call from MTN.
I am now sitting with the following rerence numbers from your 808 and none of them have been attended to
1. **********
2. **********
3. **********
4. ********** 48
5. ********** 20
6. ********** 41
Can someone please resolve my issue .My phone ********** currently has 30Gb of data sent to my line on the 15 of October which i had been asking you to cancel from the above references and now my statement says that i have to pay for that data .
I do not want the data and need to have my account fixed so that it does not reflecet this charge as i am not going to pay for your incomptent 808 department who should have done their job in September.
Can i please have physical office address that i can go to so that i can speak to people who will be able to fix my issue.
I am utterly disgusted with your services MTN.
This is the appauling service that i have received ever .
Please fix my issue or i will get my lawyer to start suing you guys this is just ridiculous.