1 reviews | Active since Oct 2012
Renewing of contract, wrongly updated.
I renewed my data contract with MTN in December last year. First of all they did not have the router in Rustenburg and I had to travel to Krugersdorp to renew the contract.<br> I asked that my debit order go off on the seventh and not the first of the month. Not done!! (Debit orders did not went off!)<br> I asked for shaping, so that when my data is depleted my line will get very slow. Not done!!! (used to work with my old contract.)<br> After discussing it with MTN they would have send me a statement. Not done.<br> On the seventh (after I phoned them) an amount of R5773.24 went off my account. Who authorized this amount to go off at ones. No one explained to me what will happen when, just nothing from MTN.<br> This fault is not mine due to an *********** staff member of MTN that did not do there work as requested!!<br> The way I see it is, they conveniently waited for me to go into the expensive bracket and ran my bill sky high!<br> If the consultant has done what I asked for, none of this would have happened!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been done 17-12-2014. The debit date has been changed from the 1st to the 7th on the 25-4-2015. The debit orders has been requested the system reflect that the debit order for June month returned unpaid. R3156.80.
We have sent the request to the store manager where you have signed for the upgrade, the usage limit has only been set up on the account 19-8-2015 on the account. The usage is high for June and July.
We have sent to you the statement and invoice via email function.
The R5773.24 is for June and July invoices due to June debit returned unpaid. The debit will be requested for the amounts outstanding unless you have called in to cancel the debit order or make arrangements.
We have sent the request to the billing department to validate the charges for June and July REQ:*** . Allow +-10 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been done 17-12-2014. The debit date has been changed from the 1st to the 7th on the 25-4-2015. The debit orders has been requested the system reflect that the debit order for June month returned unpaid. R3156.80.
We have sent the request to the store manager where you have signed for the upgrade, the usage limit has only been set up on the account 19-8-2015 on the account. The usage is high for June and July.
We have sent to you the statement and invoice via email function.
The R5773.24 is for June and July invoices due to June debit returned unpaid. The debit will be requested for the amounts outstanding unless you have called in to cancel the debit order or make arrangements.
We have sent the request to the billing department to validate the charges for June and July REQ:*** . Allow +-10 working days.
Kind Regards,
Alice van der Merwe
***