MG
Michel G
1 reviews | Active since Jul 2015
17 Jul 2015, 09:55
Renewing a contract without me even knowing
Mtn renewed a contract we have for a tablet without us even knowing about it or signing for it.<br> they're so called branch manager in Vryheid cant even help us and seem to know nothing at all!! Telling us they did try to contact us! ITS A TABLET!!! IT CANT RECIEVE CALLS!!!!!!<br> Who can i talk to that will help us clear this up! We wanted to cancel the contract and all of a sudden its renewed without our knowledge!?<br> can someone please contat me to resolve this!<br> MR & MRS GREYLING<br> ***<br> ***
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 13:59Hello Micheltheron,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Store Regional Management for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Store Regional Management for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
MTN South Africa's reply28 Jul 2015, 13:59
Official
Hello Micheltheron,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Store Regional Management for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Store Regional Management for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***