TM
Thabiso M
1 reviews | Active since Sept 2015
07 Mar 2016, 16:20
Renewal of contract without permission
My contract expired and when i try to cancel it i am told that \it has been upgraded\" but I DID NOT PERSONALLY RENEW/UPGRADE IT. Now MTN is NOT canceling the \"renewed\" contract that i had nothing to do with and they can't provide me with proof that i indeed renewed. I don't have a new cellphone from them and neither have i signed any legally binding document. The cellphone number is ***. I am deeply frustrated. "
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2016, 19:05Hello Thabiso Manama,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Mar 2016, 19:05
Official
Hello Thabiso Manama,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***