SF
Sharon F
1 reviews | Active since Mar 2009
16 Sept 2015, 15:16
Renewal of contract,but SIM STILL not active 4 wks
To MTN, I did an upgrade with you over 4 weeks ago! Why is my SIM still not activated!? Your IVR system is ridiculous! Each time I call 808, it tells me my number is not valid - when this is the same account I've had for a number of years! Then I use your email service online, and 24 hrs have passed - with no response. And you still have the nerve to bill me for my subscription when no service is being provided!! So how now else am I supposed to call you to resolve this when your IVR options don't work - not even the \sales"option works as it just cuts you off when you press option 2! WAKE UP MTN and stop ripping your clients off! """
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MTN South Africa's replyOfficial
16 Sept 2015, 17:41Hello unanswer,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you.
We do not pick up that any SIM swap has been done on the account.
We do pick up that the line has been suspended due to the credit limit reached. We have opened the line for you and placed a usage limit for R0.00 on the account, so once the 300MB has been used up the account will not be billed for extra charged.
Please can you switch the handset off, remove the SIM card and place back. We will contact you tomorrow just to confirm if this is in order now.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you.
We do not pick up that any SIM swap has been done on the account.
We do pick up that the line has been suspended due to the credit limit reached. We have opened the line for you and placed a usage limit for R0.00 on the account, so once the 300MB has been used up the account will not be billed for extra charged.
Please can you switch the handset off, remove the SIM card and place back. We will contact you tomorrow just to confirm if this is in order now.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply16 Sept 2015, 17:41
Official
Hello unanswer,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you.
We do not pick up that any SIM swap has been done on the account.
We do pick up that the line has been suspended due to the credit limit reached. We have opened the line for you and placed a usage limit for R0.00 on the account, so once the 300MB has been used up the account will not be billed for extra charged.
Please can you switch the handset off, remove the SIM card and place back. We will contact you tomorrow just to confirm if this is in order now.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you.
We do not pick up that any SIM swap has been done on the account.
We do pick up that the line has been suspended due to the credit limit reached. We have opened the line for you and placed a usage limit for R0.00 on the account, so once the 300MB has been used up the account will not be billed for extra charged.
Please can you switch the handset off, remove the SIM card and place back. We will contact you tomorrow just to confirm if this is in order now.
Kind Regards,
Alice van der Merwe
***