WM
Wageba M
1 reviews | Active since Feb 2015
09 Feb 2015, 14:15
Renewal of contract
I app**** for an upgrade on my contract at the store mentioned above on the 25/01/2015. I was not happy with the phone i was given as it seemed like it was a used phone and i only saw the scratches a day or two later. So on the 28/01/2015 i went back to the store and explained myself only to be told that the phone cannot be replaced as i would need to wait for some type of \approval". <br> Today being the 09/01/2015 i have not heard anything from the store"
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MTN South Africa's replyOfficial
19 Feb 2015, 11:45Hello Wageba,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
MTN South Africa's reply19 Feb 2015, 11:45
Official
Hello Wageba,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***