AO
Annemarie O
1 reviews | Active since May 2015
06 May 2015, 10:56
RENEWAL OF CONTRACT
I used to be a Nashua Mobile client and their service over about 10 years have been excellent! As everybody knows MTN took them over. <br> <br> I have been trying to renew my contract via the website, the contact numbers, emails, the complaints but to no avail. Many have rep**** and about 3 weeks ago I thought I will eventually get it sorted - but now my emails are not being answered.<br> <br> By the way - this issue goes back to the beginning of March 2015!<br> <br> I have been a loyal MTN client since 1997 and to be \ignored"like this leaves me with a bad taste in my mouth!"""
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MTN South Africa's replyOfficial
15 May 2015, 11:37Hello amoosthuizen,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on both your cellphone and work numbers with no luck. As per my investigations on our systems I have noted your upgrade was done on the 08-05-2015 and that the matter has since been resolved. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on both your cellphone and work numbers with no luck. As per my investigations on our systems I have noted your upgrade was done on the 08-05-2015 and that the matter has since been resolved. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply15 May 2015, 11:37
Official
Hello amoosthuizen,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on both your cellphone and work numbers with no luck. As per my investigations on our systems I have noted your upgrade was done on the 08-05-2015 and that the matter has since been resolved. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on both your cellphone and work numbers with no luck. As per my investigations on our systems I have noted your upgrade was done on the 08-05-2015 and that the matter has since been resolved. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***