fR
faisel R
1 reviews | Active since Jan 2011
20 Apr 2015, 13:27
Renew Contract without consent
1 Contract converted to Pre-paid which was done, I had a Laptop on contract which the contract expired after 2 years this year April. Renewed contract without my consent and still billing me.
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Replies (1)
MTN South Africa's replyOfficial
05 May 2015, 10:14Hello fazrig,
We do apologize for the breakdown in service and for any inconvenience caused.
Kindly note that the contract for the data line was never renewed. After the line expired on the 22nd of March 2015 the contract was running on a month to month basis.
If you needed the contract to be cancelled or migrated to prepaid as well, you would have needed to contact us and request this to be done. Please refer to your subscriber agreement form (2. CONTRACT STARTING DATE, RENEWAL AND CANCELLATION).
We see on the invoice dated the 13th of April 2015 you were charged the promo service fee for the laptop and should have not been charged. We've logged a billing request for the amount to be credited (REQ:***).
We have now requested our Cancellations Department to migrate the number over to prepaid to allow you to retain the number and make use of it in your modem.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused.
Kindly note that the contract for the data line was never renewed. After the line expired on the 22nd of March 2015 the contract was running on a month to month basis.
If you needed the contract to be cancelled or migrated to prepaid as well, you would have needed to contact us and request this to be done. Please refer to your subscriber agreement form (2. CONTRACT STARTING DATE, RENEWAL AND CANCELLATION).
We see on the invoice dated the 13th of April 2015 you were charged the promo service fee for the laptop and should have not been charged. We've logged a billing request for the amount to be credited (REQ:***).
We have now requested our Cancellations Department to migrate the number over to prepaid to allow you to retain the number and make use of it in your modem.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply05 May 2015, 10:14
Official
Hello fazrig,
We do apologize for the breakdown in service and for any inconvenience caused.
Kindly note that the contract for the data line was never renewed. After the line expired on the 22nd of March 2015 the contract was running on a month to month basis.
If you needed the contract to be cancelled or migrated to prepaid as well, you would have needed to contact us and request this to be done. Please refer to your subscriber agreement form (2. CONTRACT STARTING DATE, RENEWAL AND CANCELLATION).
We see on the invoice dated the 13th of April 2015 you were charged the promo service fee for the laptop and should have not been charged. We've logged a billing request for the amount to be credited (REQ:***).
We have now requested our Cancellations Department to migrate the number over to prepaid to allow you to retain the number and make use of it in your modem.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused.
Kindly note that the contract for the data line was never renewed. After the line expired on the 22nd of March 2015 the contract was running on a month to month basis.
If you needed the contract to be cancelled or migrated to prepaid as well, you would have needed to contact us and request this to be done. Please refer to your subscriber agreement form (2. CONTRACT STARTING DATE, RENEWAL AND CANCELLATION).
We see on the invoice dated the 13th of April 2015 you were charged the promo service fee for the laptop and should have not been charged. We've logged a billing request for the amount to be credited (REQ:***).
We have now requested our Cancellations Department to migrate the number over to prepaid to allow you to retain the number and make use of it in your modem.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,