1 reviews | Active since Jun 2016
Removed number from Network
<p>My father has been in Mozambique for the last few months, and he is on his way back to SA. I decided to put some money into his Pay as you go Number. Only to be given a fault in trying to do the payment. <br />I tried calling his number only to be told the number is not available on the MTN Network.</p> <p>I tried Calling the 173 number only to be kicked off every time i try and put in the number. There is no option to speak to a human.</p> <p>Called the Sales number and hoping to get a number that has a human i can talk to. She transfered me to the 808 number, I entered the cell number, only to be told the 808 number is for contract only. Also no option to talk to a human.</p> <p>I have looked all over the website and there is no number that can help. I seriously dont know what to do. Must i get rid of a number that he has had for 20 years. If that is the case, he migh as well just go to Telkom mobile, Imagine that, having to go to Telkom to get better service.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we have evaluated your number *** and picked up that it has been recycled,if a number is not been used on the network for 90 days it gets recycled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we have evaluated your number *** and picked up that it has been recycled,if a number is not been used on the network for 90 days it gets recycled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Unforgivable. He has had the number for 20 years, and you just decide to take the number away. I am sure this sort of behaviour is *******. Surely, we own our numbers as per the porting and not the networks.
If I could give a negative star rating I would.
Unforgivable. He has had the number for 20 years, and you just decide to take the number away. I am sure this sort of behaviour is *******. Surely, we own our numbers as per the porting and not the networks.
If I could give a negative star rating I would.