LR
Lushele R
1 reviews | Active since Feb 2013
08 Oct 2015, 13:48
Removed from BIS services despite paid services
Im so tired of MTN, this is the second time in the past month that I have been removed from BIS, not allowed access to BIS services despite my account being paid. Again, I am being charged for receiving whatsapp messages from my airtime. I have called the call centre several times and still they have not been able to assist me with getting back on the network.<br> <br> Please help!!!! What is going on there????
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Replies (1)
MTN South Africa's replyOfficial
10 Oct 2015, 14:17Hello Endearinglady,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your BIS is still active , your renewal date is the 15th of every month, if it's charging you from your airtime while there is BIS it will be the APN that is on myMtn or Internet which charges on airtime, for now it's correct it's on blackberry.net so you shouldn't be charged.Should you need more assistance kindly contact Blackberry support by calling 173 and ask to be put through to them.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your BIS is still active , your renewal date is the 15th of every month, if it's charging you from your airtime while there is BIS it will be the APN that is on myMtn or Internet which charges on airtime, for now it's correct it's on blackberry.net so you shouldn't be charged.Should you need more assistance kindly contact Blackberry support by calling 173 and ask to be put through to them.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply10 Oct 2015, 14:17
Official
Hello Endearinglady,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your BIS is still active , your renewal date is the 15th of every month, if it's charging you from your airtime while there is BIS it will be the APN that is on myMtn or Internet which charges on airtime, for now it's correct it's on blackberry.net so you shouldn't be charged.Should you need more assistance kindly contact Blackberry support by calling 173 and ask to be put through to them.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your BIS is still active , your renewal date is the 15th of every month, if it's charging you from your airtime while there is BIS it will be the APN that is on myMtn or Internet which charges on airtime, for now it's correct it's on blackberry.net so you shouldn't be charged.Should you need more assistance kindly contact Blackberry support by calling 173 and ask to be put through to them.
Warm Regards
Nompumelelo
REQ:***