1 reviews | Active since Jan 2016
REMOVE ME OFF OF ITC!!
What do I have to do to get a response from MTN Legal Department?<br> I have had an issue with my contract since APRIL 2015 and to date, I am STILL waiting on assistance!! <br> My contract with MTN is at a rate of R 389, however:<br> o I was charged R 1 487.40 for the month of March 2015<br> o I was charged R 2 236.80 for the month of April 2015<br> I was the one who tried to make first contact with MTN and NOONE responded!<br> May 2015 my debit order stopped. I again made contact with MTN and STILL NO RESPONSE<br> It wasn't until I was doing my financing for a new car that I was notified by the car dealership that I was on the ITC list and couldn't purchase my car!!! What baffles me is the fact I was reported to ITC with no notification/letter- yet I am the one who has tried to contact you guys to sort this **** out!!<br> I took to Twitter yesterday and I was promised that someone would get hold of me, but yet I am still waiting.<br> Your customer service has been less than pathetic, so if there is someone from your offices who would like to contact me, that would be greatly appreciated.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the legal department they cannot remove you from the ITC list due to the fact that your account is in arrears and handed over to the attorneys.
The last payment we have received via the debit order was for January 2015 and this payment was for the December 2014 invoices the system billed the account in arrears. From February 2015 your debit orders returned unpaid due to no sufficient money in your bank account. Then on in April you have stopped the debit orders with the bank. The balance for R2236.80 is due to all the debit orders unpaid. The account has been handed over to the attorneys 1 November. You need to contact the attorneys DCCM on *** or ***. Cell number *** expire date 14-6-2016 the invoices from August to current month is not added the attorneys will add the subscription fee for this months that need to be paid. Please can you fax to us the proof of payments done that is not reflecting. The fax number ***.
Please assist with ref number to cancel cell *** that expired 1-20
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the legal department they cannot remove you from the ITC list due to the fact that your account is in arrears and handed over to the attorneys.
The last payment we have received via the debit order was for January 2015 and this payment was for the December 2014 invoices the system billed the account in arrears. From February 2015 your debit orders returned unpaid due to no sufficient money in your bank account. Then on in April you have stopped the debit orders with the bank. The balance for R2236.80 is due to all the debit orders unpaid. The account has been handed over to the attorneys 1 November. You need to contact the attorneys DCCM on *** or ***. Cell number *** expire date 14-6-2016 the invoices from August to current month is not added the attorneys will add the subscription fee for this months that need to be paid. Please can you fax to us the proof of payments done that is not reflecting. The fax number ***.
Please assist with ref number to cancel cell *** that expired 1-20
Kind Regards,
Alice van der Merwe