NN
Nobuhle N
1 reviews | Active since Nov 2018
17 Sept 2019, 20:21
Remove blacklisting from Phone
Can MTN please remove the blacklisting in my phone. I have done everything you requested me to do but still I get no joy. I have been calling and all the consultants have different stories. One say this the other says that. I asked to speak to a team leader and Ntutuko Nzamo their team leader didn't want to take the call and said I must send an email. It's been more than 72 hours and I need to use my phone. I'm really tired of all these up and downs that they making me do. I been a customer for sooooooooo long this is the first tym I'm actually considering moving after all of this.
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
17 Sept 2019, 20:40Thank you for your post.
We sincere apologized for any inconvenienced caused.
Please be advised that the device has been un-blacklisted today, please switch the device off for 72 hours before switching the device on.
Activate transaction successful. TUITC Ref No ***7.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Please be advised that the device has been un-blacklisted today, please switch the device off for 72 hours before switching the device on.
Activate transaction successful. TUITC Ref No ***7.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply17 Sept 2019, 20:40
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
Please be advised that the device has been un-blacklisted today, please switch the device off for 72 hours before switching the device on.
Activate transaction successful. TUITC Ref No ***7.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Please be advised that the device has been un-blacklisted today, please switch the device off for 72 hours before switching the device on.
Activate transaction successful. TUITC Ref No ***7.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
NN
Nobuhle N's updateReviewer Update
18 Sept 2019, 09:17Hi Alice. Please confirm the IMEI that was unblacklised . Just want to make sure it the correct device
NN
Nobuhle N's update18 Sept 2019, 09:17
Reviewer Update
Hi Alice. Please confirm the IMEI that was unblacklised . Just want to make sure it the correct device
MTN South Africa's replyOfficial
18 Sept 2019, 21:39Thank you for your feedback
The IMEI ***.
Kind Regards,
Alice van der Merwe
MTN
The IMEI ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply18 Sept 2019, 21:39
Official
Thank you for your feedback
The IMEI ***.
Kind Regards,
Alice van der Merwe
MTN
The IMEI ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
NN
Nobuhle N's updateReviewer Update
19 Sept 2019, 09:13Good day Alice.
You have unblacklised the wrong device. Now my insurance is busy calling me about this. I don't understand stand why I was not called first to confirm with device I wanted to unblacklist. The device that was supposed to be unblacklisted is ***0550 2. That is my sons device. Cell phone number ***. ***. Now I have to go back to the police station and do another affidavit. I'm not happy. I put in my 078 number because it is my main line I use. Can this be blacklisted again and the correct phone be unblacklisted.
You have unblacklised the wrong device. Now my insurance is busy calling me about this. I don't understand stand why I was not called first to confirm with device I wanted to unblacklist. The device that was supposed to be unblacklisted is ***0550 2. That is my sons device. Cell phone number ***. ***. Now I have to go back to the police station and do another affidavit. I'm not happy. I put in my 078 number because it is my main line I use. Can this be blacklisted again and the correct phone be unblacklisted.
NN
Nobuhle N's update19 Sept 2019, 09:13
Reviewer Update
Good day Alice.
You have unblacklised the wrong device. Now my insurance is busy calling me about this. I don't understand stand why I was not called first to confirm with device I wanted to unblacklist. The device that was supposed to be unblacklisted is ***0550 2. That is my sons device. Cell phone number ***. ***. Now I have to go back to the police station and do another affidavit. I'm not happy. I put in my 078 number because it is my main line I use. Can this be blacklisted again and the correct phone be unblacklisted.
You have unblacklised the wrong device. Now my insurance is busy calling me about this. I don't understand stand why I was not called first to confirm with device I wanted to unblacklist. The device that was supposed to be unblacklisted is ***0550 2. That is my sons device. Cell phone number ***. ***. Now I have to go back to the police station and do another affidavit. I'm not happy. I put in my 078 number because it is my main line I use. Can this be blacklisted again and the correct phone be unblacklisted.
MTN South Africa's replyOfficial
19 Sept 2019, 14:16Thank you for your time online and excepting my apology for un-backlisting the incorrect device.
The incorrect device un backlisted is now blacklisted again, the correct device is now un blacklisted.
I have not called you due to reason we not allowed to call clients after 7h00 at night. I work at night as well to assist clients where we can.
Due to inconvenienced caused to you i have allocated a goodwill credit of R100.00 airtime to cell number ***.
02 | Non-Expiry Airtime | Adhoc | - | - | - | - | 100.00 | Rand
Kind Regards,
Alice van der Merwe
MTN
The incorrect device un backlisted is now blacklisted again, the correct device is now un blacklisted.
I have not called you due to reason we not allowed to call clients after 7h00 at night. I work at night as well to assist clients where we can.
Due to inconvenienced caused to you i have allocated a goodwill credit of R100.00 airtime to cell number ***.
02 | Non-Expiry Airtime | Adhoc | - | - | - | - | 100.00 | Rand
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply19 Sept 2019, 14:16
Official
Thank you for your time online and excepting my apology for un-backlisting the incorrect device.
The incorrect device un backlisted is now blacklisted again, the correct device is now un blacklisted.
I have not called you due to reason we not allowed to call clients after 7h00 at night. I work at night as well to assist clients where we can.
Due to inconvenienced caused to you i have allocated a goodwill credit of R100.00 airtime to cell number ***.
02 | Non-Expiry Airtime | Adhoc | - | - | - | - | 100.00 | Rand
Kind Regards,
Alice van der Merwe
MTN
The incorrect device un backlisted is now blacklisted again, the correct device is now un blacklisted.
I have not called you due to reason we not allowed to call clients after 7h00 at night. I work at night as well to assist clients where we can.
Due to inconvenienced caused to you i have allocated a goodwill credit of R100.00 airtime to cell number ***.
02 | Non-Expiry Airtime | Adhoc | - | - | - | - | 100.00 | Rand
Kind Regards,
Alice van der Merwe
MTN
Best regards,