Reluctancy to assist in obtaining billings/account

I switched over to prepaid after expiry of my contract in October 2015. I am unable to get anyone to assist me in obtaining a final statement of account in order to get the correct balance of any amounts outstanding. The MTN website can only assist me up to Sep'15, and yet MTN has taken debit orders from my bank account since then. It is one referral to the next. I have called. Logged queries. Sent emails. Nothing. <br> After all this and then they will expect you to pay interest and fines on amounts outstanding due to no payments, yet you can't get an updated accurate billing report or statement from them. This is the second time I have had to deal with finally reporting them about something before getting any response from a consultant.<br> <br> Pathetic! <br> I am switching to another provider asap.