1 reviews | Active since Jan 2015
Relentless MTN spam even after MTN promised to stop!!!???
<p>On 15 Nov I wrote a review on Hello Peter about the constant unsolicited MTN sms spam that I receive.</p> <p> </p> <p>On 18 Nov, someone called Itumeleng (REQ: ********** ) responded and advised that their marketing would remove my number from their database.</p> <p> </p> <p>It is now 28 Nov AND I AM STILL RECEIVING THE SPAM MTN PROMISED TO STOP SENDING!!!! This morning, I received 4 spam messages, one after each other!!!</p> <p> </p> <p>On 28 Nov, someone called Siphumezo (REQ: ********** ) advised with an copy-paste response, that only serves to check the box that MTN responds to reviews on this forum, but THAT DOESN'T ACTUALLY DEAL WITH THE ISSUE!!!!</p> <p><br />MTN, I WANT A REAL ANSWER AS TO HOW THIS WILL BE DEALT WITH NOT A STUPID COPY-PASTE REPLY!</p>
Good day Tracey,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Our Marketing department has confirmed that you have been put on the opt out list on 15 November 2016.
The following are USSD# codes that you can dial to opt yourself:
Recharge Message opt out: *130*603#
Call me back opt out: *121*3#
Kindly provide us with the message text and/or the sender ID of the messages, so that I can identify the source should these messages continue.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Tracey,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Our Marketing department has confirmed that you have been put on the opt out list on 15 November 2016.
The following are USSD# codes that you can dial to opt yourself:
Recharge Message opt out: *130*603#
Call me back opt out: *121*3#
Kindly provide us with the message text and/or the sender ID of the messages, so that I can identify the source should these messages continue.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Hello Caylin Julius
Thanks for the reply, but the opt out list you referred to obviously doesn't wor****
The messages continue endlessly. I am at the end of my tether!!!
Examples:
SenderID=MTN141
1GB FREE! Recharge with R20 or more and get 1GB Date FREE valid for 2 days. Offer exclusive to new Prepaid Base Price Plan SIMs activated after the 23/08. TsCs.
SenderID=MTN141
Save Big with a Daily 75MB Bundle for only R12, dial *141*2*13361# now! For all other bundles dial *141*2*999# TsCs.
You seem to be the only person at MTN seemingly willing and competant to assist. Please can you advise with your direct contact number, so I can speak to you directly and sort out this spam issue.
Kind regards
Hello Caylin Julius
Thanks for the reply, but the opt out list you referred to obviously doesn't wor****
The messages continue endlessly. I am at the end of my tether!!!
Examples:
SenderID=MTN141
1GB FREE! Recharge with R20 or more and get 1GB Date FREE valid for 2 days. Offer exclusive to new Prepaid Base Price Plan SIMs activated after the 23/08. TsCs.
SenderID=MTN141
Save Big with a Daily 75MB Bundle for only R12, dial *141*2*13361# now! For all other bundles dial *141*2*999# TsCs.
You seem to be the only person at MTN seemingly willing and competant to assist. Please can you advise with your direct contact number, so I can speak to you directly and sort out this spam issue.
Kind regards