Released my call

Good day, on Saturday @ 21h38 I call your MTN 173 from my Prepaid cell phone *** to find out why I cannot purchase the data via airtime. The consultant who answered my call took my cell no. and requested me to hang up a call and call again for my no. to be appeared on his system which I refused and asked him to do it manually. He refused to assist me which I advised him I 'm working in the contact center he can able to do it it's just an excuse what he just requested me to do it. He then released my call whereby I was having two issues i.e. unable to purchase data system responding insufficient airtime while balance was R 90.00 and my data depleted too soon on 1GB of R 65.00 and Night Express too slow. I managed to purchase the data the time I logged the complaint via Facebook