Relationships of managers and service agents lead to poor treatment of prospective clients.

As a follow-up to the communication I had with an MTN official last week, today I called MTN Fibre because I have now decided on the package I will be taking. The packages are advertised on the following site https://fibre.mtn.co.za/home. My call was received by an agent called Phiwokuhle, who treated me with absolute disdain. Firstly I explained to her that the reason for my call was to seek "Terms and Conditions" as I cannot see them on the website. Her reply was that I was on the WRONG website and that I should go to the Supersonic Website. Noticing that she was refuting that MTN website is actually advertising the packages, I then gave her the URL that I have given above. She then said the URL is sending her to an unrelated site, which was obviously a LIE. I then suggested that we end the call and that I will redial and perhaps I'll get an agent that will be more willing to assist. I indeed redialed, but unfortunately my call was received by the same Phiwokuhle, who insisted that the website was a wrong one. I told her of her poor service and she said, with disdain, that I can go ahead and raise the matter to her manager if I so wish. The level of disdain was indicative of someone who knows very well that the so-called manager will do nothing. Secondly, in as much as I know that MTN works with Supersonic on some packages, an agent that spoke to me last week indicated that MTN has packages that are not through Supersonic. This is why upon deciding, I was asking for the whereabouts of the Terms and Conditions in the MTN website. She insisted that I go to the Supersonic website if I want correct information as the one I gave her doesn't exist.

So please see if this URL (https://fibre.mtn.co.za/home) really doesn't exist as she claimed.

Before ending my call, I told that Phiwokuhle that she is a liability to MTN as I will no longer be taking the 50/25 Mbps package I had decided on.