1 reviews | Active since Mar 2015
Rejected Warranty Assessment with Faulty Phone
I upgraded my contract on the 22nd of December 2014 to a Sony Xperia Z3 Compact and within two months the LCD screen was jittery, had dead patches and lines all over the screen and within a week the phone was completely unusable. The phone had never been dropped and had a impact protection cover and screen protector on it since day one. When the phone was evaluated I was told I'd be notified within 2-3 days and after no notice after 7 days I went into the store to find out. Photos of the phone were taken on 3 days prior to me enquiring at the store yet no notice was received<br> <br> The only feedback from the assessment was \DISPLAY CRACKED"and it was rejected for a warranty replacement however the screen protector wasn't even removed and there is not a single crack visible. I therefore have to pay R330 handling fee to get a repair quote and a estimate of R3000 to repair the screen through no fault of my own! I am highly upset with the lack of service and thorough investigation!<br> <br> Annamarie Parsons"""
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***