REJECTED CELLPHONE CLAIM DUE TO MTN'S FAULT

On the 4 November 2014 I was migrated from Nashua Mobile to MTN on Anytime 200 package and I further upgraded my contract in March 2015 with MTN and was provided with a new gadget (Iphone 6S). I was immediately advised at MTN store Riverside Mall (Nelspruit) to update insurance with MTN for the new equipment replacing the old one which was lost and claimed through Insurance(iPhone 4s). I received form from MTN, completed and sent to back to MTN insurance. It was communicated after 6 weeks that the form was wrong. Unfortunately I was out of office from 14 April to 12 June 2015 as I was doing field work with Auditor General during auditing of Annual report. This is yearly activity and I am delegated the responsibility to coordinate from the side of my department. The form attached to the email from MTN dated 19 April 2015 could not be attended to. Unfortunately I lost my phone on and MTN rejected my claim on the basis that it was not updated in their system that I have new gadget. It was mtn's fault of poor service and sending wrong form to clients that I found myself in this predicament. their 5 days turnaround time was also not honored. my ref no is with MTN is ***0