JP
JOHANN P

1 reviews | Active since Jul 2015

07 Jul 2015, 12:23

REINVERSE MENT OF FUNDS

DURING JANUARY 2015 I WAS A VICTIM OF THEFT OF IDENTETY BY A PERSON WHO OPENED A CONTRACT IN MY NAME. WHEN I DETECTED THIS I OPENED A SAPS CASE IN RUSTENBURG AND WENT TO THE LOCAL MTN BRANCH WATERFALL MALL, RUSTENBURG WHO ASSISTED ME WITH THE COMPLAINT AND TO FOLLOW IT UP AND THEY ARE STILL HELPING ME BUT IT LOOKS LIKE HEAD OFFICE OF MTN IS DELAYING TO REINVERSE ME FROM APRIL. AS FAR AS THE BRANCH COULD HELP ME AND NOW THEY ARE ALSO WAITING FOR A LADY BY THE NAME OF BOITUMELO GAULELE FROM HEAD OFFICE OF MTN TO GIVE ANSWERS BUT ALL IN VAIN.

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Jul 2015, 11:21
Official
Hello MAGRIT,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that your complaint has been forwarded to the relevant person who will revert to you.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Peggy