Reimbursment

I wrote a review on the 21 July 2023 and MTN never responded.

I signed a contract with MTN on the 22nd February 2022. A 24 month contract for R285.00 per month. I started noticing that they are debiting over R1000. I queried this with the relevant consulted in January 2023 which advised me that I am supposed to pay only R285.00 as per contract. She started looking into it and came the realization that I am using more data then I signed up for which amounts up to more then R1000.00. I told her but I did not sign up for that, she advised that I am liable for the data I used, which I might understand, but my contract states I must pay only R285.00. She then logged a ticket with their IT department to look into the matter. They found that the spending limit on the mtn app is higher then what it’s supposed to be. I did not change the spending limit, it is supposed to stay on R0.00. Which the consultant advised I must change. I then changed it to R0.00. The following month again, more then R1000.00 was debited. I reached out to the consultant again. She checked the spending limit and saw it is higher then what it’s supposed to be. She then changed it on her side. The following month, March 2023, they debited R4758.00 which is a ridiculous amount to pay on a R285.00 month to month contract. I brought it to the consultant’s attention, she again advised me that I am liable for the amount of data I use.

I told her that I am not okay with this as it is way more than what I can afford. Especially the fact that the spending limit keeps on getting amended to R0.00. Still they debit me too much. In April 2023, I stopped the debit order of over R4000.00 before it went off. They did not query it. Now in May 2023, the debit order was R5059.99 but it was returned as I did not have that amount of money in my account. But if I had it, they were going to over debit me again.

The consultant advised me that she would cancel the simcard and give me another one, in May. She never got back to me. The line was suspended, I couldn’t make or receive calls, I couldn’t use that data. Till this day the consultant has not cancelled the simcard.

I asked the consultant if MTN would reimburse me, she again stated that I am liable for the data usage. But I did not sign up for this. I had previous contracts with them and this never happened.

I want to get reimbursed.