ST
Sareta T
1 reviews | Active since Apr 2013
09 Jun 2015, 17:51
Reimbur*****t still not received!!!
After promises and emails from MTN I still have not received my reimbur*****t after 4 weeks!!!! Nobody replies to my emails!!!! And after I have been promised by Tim on this site on the 20th may it will be paid it is still not paid!!!<br> <br> MTN is the worst service provider I have ever dealt with, they are vey good in making promises and patronising their clients!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 11:14Hello saretathomas,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your claim has been approved. The amount of R2349 will be sent to your account with ref : REQ:***.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your claim has been approved. The amount of R2349 will be sent to your account with ref : REQ:***.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply12 Jun 2015, 11:14
Official
Hello saretathomas,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your claim has been approved. The amount of R2349 will be sent to your account with ref : REQ:***.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your claim has been approved. The amount of R2349 will be sent to your account with ref : REQ:***.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***