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JM
Jabulile M

1 reviews | Active since Jun 2015

02 Jul 2018, 16:53

Reimburse my bundles follow up

I have escalated this matter and to date no feedback, I will repeat this I will not pay for something I did not use.. I am waiting to hear what this Billing department is going to tell me. Should MTN even try to debit me I will show them flames.. I refuse to be ****med like this by a provider that i have been so loyal to them for years.. Fix this mess ASAP!!!!! Pathetic service.

0
Replies (2)
MTN South Africa
MTN South Africa's reply06 Jul 2018, 10:53
Official

Yello Jabulile,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers…

Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?

We trust that you find the above in order.

Kind regards,

Caylin Julius
MTN Complaints Management Team

JM
Jabulile M's update06 Jul 2018, 11:27
Reviewer Update
You have send what exactly? I was promised a Call back from someone from the "billing department" and now all I get is response from Hellopeter. I won't have data everyday to view your response.. can someone call me to get the information you requesting, which I feel it's unnecessary cause I have said it all on my first complaint sent.