1 reviews | Active since Dec 2016
<p>My account was handed over to VVM attorneys in August, with the incorrect outstanding balance reflecting on the Attorneys statement. I have queried this balance with MTN providing them with proof of payments, and have went on to pay the balance which I believed was due to MTN via Attorneys by the 5th of September the balance was paid in full. However, MTN fails to pick up all the payments made to them before the account was handed over on their statements, each consultant that replies to my emails "after long time" picks up this payment and can't pick up that payment and the next consultant picks up that payment and not this payment. This has been a battle going on until they told me they are forwarding my proof of payments to the banking department on the 28th of September 2016, and I must allow 4 to 7 days. It is December now and I have not heard from MTN yet I get called by attorneys each week pestering me about payments already made to MTN. If only MTN can reconcile my account according to the payments made, advise the attorneys what the balance should actually be, then they can match that balance against the payments made to them already and we settle the matter and I move on with my life. </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the payments of R500 and R1000 were allocated to the account on 2016-09-28, we have escalated the matter to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the payments of R500 and R1000 were allocated to the account on 2016-09-28, we have escalated the matter to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
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