REGRET SIGNING UP WITH MTN AND SUPERSONIC !!!!!!!!!!

VERY UNHAPPY !! MY FIBER ROUTER IS FAULTY , ONLY RED LIGHT FLICKER IM EXPECTED TO PAY FOR A SERVICE IM NOT USING . TICKETS BEEN CREATED, ESCALATED NO FEEDBACK ! TOMORROW IS A HOLIDAY AND NO1 SEEMS TO CARE . SST*** . SST*** . HELP PLEASE !!!!!