Refusing to reconnect my own line

I have been dealing with MTN, I made an arrangement to pay my account on the 25th of august 2015. Because of the credit controller involved the single debit order was not put through the system and neither was my line reconnected. I have always made payments on my account , and I have given valid reasons as to why I had faulted. This is unacceptable<br> I have also called into the call center who advised they would reconnect my line but Haven't. <br> <br> Very disappointed MTN customer<br>