1 reviews | Active since Sept 2012
Refusing to migrate my contract to prepaid
27/09/2015- requested that my contract be migrated to prepaid. Was informed it will be done the following day. Followed up 28/09/2015- request was logged on the system but not completed. I was told to give it another day. Followed up again 29/9/2015- still not migrated and consultant escalated my case. 30/09/2015 Nosipho emails me asking why I want to migrate and makes several other offers because MTN does not want to lose my business. I rep**** stating my reasons for the umpteenth time and asked for an immediate migration. It is now 02/09/2015- contract is still active! I have still not been migrated! Called the call centre and was told that Nosipho's office does not take calls. The consultant has now logged another request and said that I should give it until Monday.<br> <br> MTN, your service is pathetic! I now have to continue running a bill, because I can't purchase airtime with an Anytime contract. I also can't purchase data, because when you eventually decide to do the migration, I will lose everything. MTN you are the WORST!
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
The matter has been referred to our retentions department for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
The matter has been referred to our retentions department for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
