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Nokuphila N
1 reviews | Active since May 2012
07 Jul 2015, 12:39
Refusing to cancel the expired contract
My contract expired in April and I immediately requested the cancellation,I was told by the consultant that the cancellation will take 72 and I should make sure there's no credit on my phone as it will be forfeited when I migrate to prepaid. <br> <br> The cancellation was not done and the billing was raised in May. I have made numerous calls requesting the credit to be processed with no luck.<br> <br> MTN must be really in a mess for them to think I will pay for their incompetency.
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 10:30Hello Phila79,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***
MTN South Africa's reply14 Jul 2015, 10:30
Official
Hello Phila79,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***