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Suzan
1 reviews | Active since May 2024
20 Mar 2026, 12:08
Refusing to cancel month to month contract
Took a 24 months MTN contract which came to an end on August 2025 then was on month to month because I was still looking for something a little affordable. Now I took another 24 months contract MTN home rooter. I called the cancellation department to cancel a month to month contract but the lady is refusing to cancel saying I must drive to the store to cancel which means I am stuck with two contracts until I am able to drive to the store🥺where will I get the money to pay for 2 home rooter?since I can’t get the store anytime soon
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Suzan's updateReviewer Update
31 Mar 2026, 15:49I would like to thank the Mtn complaints department for quickly resolving my problem , after the humiliating conversation between me and the sales agent on the 20th March 2026 who was so rude enough to tell me straight that she will not cancel the ended contract without even trying to understand my problem. My month to month is cancelled, we are moving on🙏🙏
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Suzan's update31 Mar 2026, 15:49
Reviewer Update
I would like to thank the Mtn complaints department for quickly resolving my problem , after the humiliating conversation between me and the sales agent on the 20th March 2026 who was so rude enough to tell me straight that she will not cancel the ended contract without even trying to understand my problem. My month to month is cancelled, we are moving on🙏🙏
