Refusing to cancel expired contract

I am extremely disappointed and frustrated with MTN’s conduct. MTN is refusing to cancel a contract that has already expired, and despite us cancelling this contract twice already, they continue to debit our account. We are now being forced to attempt cancellation for the third time, which is completely unacceptable. To make matters worse, MTN is charging us for TWO contracts at the same time: One is a new contract, which they started billing The other is an old contract that is no longer in use, where the user linked to the contract has passed away Despite this being explained repeatedly, MTN continues to deduct money from our account. These deductions are unauthorised and should never have occurred. There has been no accountability, no resolution, and no urgency from MTN. This situation has caused unnecessary stress, financial loss, and wasted time. I strongly warn other customers to check their statements carefully, as MTN seems quite comfortable taking money even when contracts have expired, cancelled, or are no longer valid.